Give them Something to Believe In.

So it is the day after the election and pretty much everyone is happy that we are finally at the end - regardless of your political views everyone was just about over saturated with this race and the "closure" that the decision brings is somewhat of a relief.
I was listening to a report about the canvassing and tireless support that some of these advocates had given to their candidates - door to door work, holding signs, making calls, handing out information and pretty much selling their candidate. Interestingly many of these people were not sales people and I am sure they suffered from some of the hidden weaknesses we uncover in people and no doubt some of them suffer from these quite severely, and yet they were involved in sales activities, they sucked it up and overcame these fears. What a lesson for business leaders. Could you "Obama-Fy" your people by giving them something to believe, a big picture view of your company and a clear vision of the "how you help" factor.
Of course the best option is to have all the right people in the right seats, however it is also true that sometimes we don't and even the wrong people will serve your business better if you give them something to believe in.

When a Keynote hits the wrong note.

I attended the central Mass business expo this week and subjected to their keynote speaker. I use the word subjected because I am trying to be polite - boring in delivery and more noteworthy - boring in content. This was an opportunity to provide these business people with something helpful, timely and applicable - it was also supposed to be information that would help their business to do well in a rough economy and unfortunately, it accomplished none of these.
Here are some of the gems I did happen to glean from the presentation.

• turn down the heat and buy your people long sleeved sweatshirts to reduce costs through the winter.
• LOCK the supply cabinet.
• take a close look at your expenditures and go to your vendors and get them to lower your price.

So if you like those and think they would make a difference in your business surviving the recession then here are a few more you might benefit from.

• CLOSE your doors - save a bundle.
• QUIT - go work for someone else.
• MOVE - change your name and find a new identity, start over.
• Start collecting cans and bottles on the side of the road.
• Get rid of your car, walk to work.
• See if you can save money by "acquiring" your lunch in the dumpster behind McDonald's.

Sounds Ridiculous doesn't it? I thought it would.

Bigger = Slower?

So here I am watching Tom Peters speak to a group of business people that are attending his presentation because they all desire to see their business grow. One problem according to Tom - that may not be the right thing to focus on and often big companies often equate to bad companies.
Think about yourself - maybe you have put on a few pounds, maybe you are a "little" out of shape and surely as you have grown older you have discovered more aches and pains? Your bigger - so to speak, but you are hardly faster or more energetic. Same proves true in business - with growth often a business finds themselves losing some of their nimble moves and stamina, not to mention flexibility.
So the point would seem to be - focus on the right things, the fundamentals and not the flashy things. In history all empires seem to have grown to a point where they suddenly cannot get out of their own way, they experience a social and financial collapse and then they implode - sounds a little scary doesn't it?

Write it Down!

I was watching a show about Herodotus this weekend. Much of what we know about the ancient Greek world is seen through his lens. He was diligent about recording events and offering his interpretation of them - he wrote everything down. Not everything was spot on, not all of it was accurate, many criticized his viewpoint but still - he wrote it down.
Too often in business and especially sales there is not enough written down. Well of course there is no shortage of excel reports and forms but that is not really what I am talking about. If you are a CEO do you get sudden inspiration and ideas and then jot those down immediately, if you are a sales person do you document your success and your failures in a journal of some type.
When I think about putting all of your thoughts in writing I can't help but mention Rick Roberge. In his Blog he mentions everything that happens and willingly offers his perspective. I really enjoy watching events unfold through his lens and I know there are times when the mere process of documenting these situations helps him get his head around things.
The same is proven true for the belly to belly sales person as much as the high level CEO. Writing things down will help you get your head around things and provide a measurable way to improve your skills or your business!

Hey Diddle Diddle

So here we are - weeks since my last post and the news and outlook for this economy is worse than ever. More big banks have floundered and fell, AIG is in trouble for spending $500k on a trip to reward their sales people (who didn't sell by the way???), the Dow is below 9000 and the behemoth of GM is poised on the edge of bankruptcy.
Apparently all of these troubles were brewing under the surface for a long time and nobody saw this coming - imagine that! Could there be "huge problems" hidden beneath the surface in your organization? Wouldn't it be nice to expose them earlier, before they turn into a really big and unfixable mess.
I would imagine that if I could go back in time to speak to the CEO's of AIG, Bear Sterns, Wachovia or Lehman Brothers they would say "all set", "no problems", "I have a great team of people who know what they are doing" etc, etc. Of course they would have been wrong but therein lies the curiosity. All too often so called business leaders don't lead and have ulterior motives. Finding "problems" that need fixed will mean work and change for them - yuk!
It is rumored that emperor Nero started the great fire of Rome and played his lyre while it burned. Don't know if that is true but it would make sense knowing what we know about Nero. The fire made room for a new Palace and gave him an opportunity to frame the Christians for the disaster (and then persecute them) as well as ridding the city of slums and many of the poor.
In our modern situation I think we all know that the "fire" could parallel this economic melt down - I haven't worked out who Nero is yet, but I am sure he is out there somewhere playing a fiddle.

Always Inspect Growth

So it has been a rough week - economically speaking, for the U.S markets. Interesting that we saw the government respond with the bail out yet another company; AIG. I couldn't help thinking that although many customers of AIG are probably comforted by the bail out - would I want to do business or invest with a company that allowed itself to end up in this position? In fact would I want to do business with any of the companies that have required such massive help? What does their ending up there say about them?
A CEO that I know - when facing some financial hardships said, "we will just sell our way out of it" - what a concept, imagine if AIG, Bear Sterns, Fannie Mae, Freddie Mac and Lehman Brothers had that same philosophy, what would have been different?
Well first of all they would have been watching the sales numbers, the accuracy of forecast, inspecting what they expected and holding people accountable. If the numbers couldn't support the losses then they would have been driving, mentoring, motivating and coaching their people to counter act the problems - yes they would have "sold their way out of it".
Instead - we have what we saw this week. If in my years as a sales manager I had even for one month done as poorly as these CEO's did for months at a time I probably would have been asked to leave - or before that happened my own pride would have caused me to quit!

Wall Street Blues or Wall Street Bull?

The news yesterday included some troubling facts about the economy - 3 formidable "giants" had been bought out, bankrupted or made people aware of some major struggles they were facing. The Dow and the NASDAQ reflected this by having one of the worst days in decades. As I watch the news this morning - the world is following suite with awful trading and horrible numbers. Do you think we are in a down economy?
When you look at financial "crashes" in the past it becomes clear that they are usually a result of investors putting too much faith in one segment. That was true in the late 20's when people jumped off buildings, it was true when the Irish economy crashed and the potato famine followed and it was true when these companies decided to jump on the real estate band wagon.
Any Lessons? Well I am not an economist but one thing I notice is how - to quote Mike Douglas in the movie Wall Street - there is "no skin in the game". Right up to the final hour everyone still receives their fat salaries and the investors and even the public are left holding the bag. In my line of work if I know my numbers are not where I want them I work harder and if I don't hit them I make less - why should that be any different on Wall Street. I don't get it.

Experience - How Important?

There is so much talk about "experience" during these elections that I thought we should take a look back at the importance of experience. Abraham Lincoln was one of the most inexperienced Presidents that ever governed the United States - and he did so during one of the most tumultuous times in its history. Now, in retrospect, people think of him as one of the greatest leaders and his vision sits cast in stone at the Lincoln Memorial.
When the colonies were forming the United States King George and his cronies laughed about their ability to form and manage a country - why? No Experience in Governing. The constitution and Declaration of independence clearly reflect that "young and inexperienced spirit" in their language and tone. Experience is not listed as a qualification to be President.
So in light of the somewhat amateur political bent and history, why this obsession with experience. Because it makes people feel safe, comfortable and as though they know what to expect? All reasons that history has shown to be false to some degree.
The business world is no different - Executive Bios are full of "history" and "experience". When companies search for help they often limit themselves and tie their peoples hands by requiring "experience within our industry". This is especially critical when you look to hire sales people because often "sales ability" cannot be taught but the "industry lingo and processes" can be.
Instead of focusing on Experience- most companies would do well to look at Character, Natural Ability and Weaknesses as they make a hiring decision.
Experience is often a synonym for "baggage" and it comes at a heavy price financially. Imagine you are often paying more to get that - does that make you feel comfortable and safe?

Have Fun & Get it Done.

Jamaica - a tiny country that usually conjours up images of dreadlocks, reggae, rum and beaches but certainly not Olympic Champions. However for the past few days we have seen the Jamaican men and women pretty much dominate the 100 meters to the 400 meters. One of the things that you can't help noticing is how relaxed and how much fun this particular group of athletes are having - all the others seem very focused both before and during the race - maybe a little too focused?
I am definitely not an athlete myself so this is nothing more than my opinion, however the Jamaican team appear to have mastered the fine line between having fun and getting it done. The commentator last night was talking about Mr. Bolt - who just broke the world record by a substantial margin - as not having good form, making many mistakes on his take off and not staying 100% in the race right through the finish line, then he added - Imagine if he had.
Well maybe if he had focused on those things he would have been as worried about those things as his competitors were and maybe then he would not have won as easily or at all.
Sometimes sales people get so focused on technique, organization, what to say and presenting that they cannot simply relax and enjoy the conversations they are having with their prospects, they get a little too focused. The best sales people are able to relax and be themselves letting all of their training and natural ability come to the fore in the heat of competition. They simply have fun and get it done!

Going for Gold - Execution

Like so many others I have been up too late these days watching portions of the Olympics. There are of course certain events that are more interesting to me than others, but as a whole the entire competition is fascinating. There are a number of posts that will be coming out of these events so here is my first.

Last night was a night of contrasts - on one hand the US Swimmers totally dominated their events and were breaking new records in almost every contest. On the other hand, the US ladies Gymnastics team struggled with execution. It was pretty common to hear " they have done that hundreds of time in practice but...."

So I guess what is interesting is how the tension and stress of competition at this level can both bring out a surpassing of expectations and for lack of a better word - failure. History too is full of examples of those with grandiose plans and ideas that went nowhere or failed miserably when it came to execution - the Armada, the Titanic, the Hindenburg for example.

In the book "Execution" Larry Bossidy lists the question "can we execute this?" as a vital step for every strategic plan. Too often business leaders and sales people both fall victim to wishful thinking - I want this to work - nice but certainly not enough to capture the gold. When times get tough will your team get better under pressure or will they crack. Wouldn't it be nice to know the answer to that before you get to the Olympics?

Magna your Carta

I am always amazed when I speak with someone and they start to talk about what they are doing and how instead of the why they are doing it and is it working? My questions are usually intended to uncover the latter - and I am pretty direct - yet many of the executives or entrepeneurs I speak with try to skirt around those answers and prefer to discuss the details that they are most comfortable with. These are usually centered around numbers or activity descriptions and not around the real reasons that some of their problems exist.
When King John 1st found himself being forced into signing the Magna Carta the situation was similar. He had what he believed to be an understanding of the problem and a clear solution that was the exact opposite of the problem. How many times have you found out only after executing a strategy that it was the wrong strategy?
Look at it this way - when you shy away from tough penetrating questions that someone else is asking, how will you respond when you are asking them to yourself? Answer - the questions will not be as tough and your answers will not be as honest!

Picking up Steam

I really enjoyed hearing Scott Zimmerman speak earlier this week. He provided some really useful tips that involved getting an understanding of where our clients were coming from, how they processed information and made decisions that I know will be helpful to anyone, especially me, that attended.
All too often in sales and business in general we are trying to push things along and expecting the customer, the prospect and the market to respond as we would - in reality however not everyone is like us at all and this means that our pushing - regardless of how it manifests itself - will be like fingernails on a blackboard.
My friend Rick and I were discussing how we could both apply some of what Scott shared and there is no doubt that it will be difficult, but the idea of trying something new and watching it work or fail always excites the true entrepreneur.
when James Watts invented the steam engine it started with him making a cup of tea and watching the pressure exerted as the kettle boiled - a new way of doing things was born! If your business or sales needs some improvement - try changing something and start by looking at things differently to discover what to change. You never know how or what it will take to cause you to pick up steam.