Well my last post certainly created a little "buzz" to say the least. I believe that is a good thing and definitely part of what blogging is all about - creating thought. I heard back from the Owner of the restaurant and he apologized for how he handled things and admitted that he was uncomfortable with people soliciting him and therefore feels compelled to save his clients. Of course I accepted his apology and let him know that he should try and simply embrace those elements of being in business that make him uncomfortable - accept the good, the bad and the ugly.
The minute you hang up a shingle so to speak you open yourself up to the good - money, independence and a certain amount of pride. You also yourself up to the bad - pressure, responsibility and long hours. And the ugly - collections, vendors, expenses, customers and solicitation. All three are part of the package.
There are numerous examples in history of people who tried to accept the good but avoid the bad and ugly of their respective tasks. Kings who wanted power but accepted no responsibility for their peoples needs and generals that wanted the praise for victory but failed to accept the blame for a defeat. Sir Douglas Haig comes to mind for his failure to accept responsibility during the infamous battle of the Somme during world war 1.
It is not just business owners either - I was speaking with a sales person the other day who informed me that he was on the Mass "do not call" list. WHAT! I would never be on that list I told him because you reap what you sow. If you are going call on people and business owners how can you in good conscience forbid others from calling you - I don' get that type of thinking.
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All that being said, business owners, telephone asnwerers and all others receivers of solicitations would probably be much less offended if the salespeople calling on them learned how to engage, learned to be compelling and learned how not to be offensive. I'll also suggest that the "Do Not Call" list would be much less used if companies would use people instead of machines to make the calls.
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